How can I cancel my registration for a race?
To cancel your registration you have to log in, afterwards you should click on "Cancel". If you have effected the Money-Back-Service, you will forwarded to the form. If you don´t have the necessary service, the registration fee can not refunded.
Where do I get Money-Back-Service?
Money-Back-Service is available during your registration process. After you registered for a race, it is not possible to add the service.
Who is my partner for the Money-Back-Service?
The Money-Back-Service is provided by Racement.
How do I activate my Money-Back-Service?
In case you have booked the Money-Back-Service, you can get your money back if you have valid reasons. You need to contact Racement yourself. The general conditions of the Money-Back-Service with all the information on the topic can be directly accessed during you registration process and can also be found on our download page. To contact Racement please log in. Afterwards you will find "Cancel" in the line of the relevant race. Click on "Cancel", so you will forwarded to the form to report a damage/claim. Please add the medical certificate and the invoice and send the filled form.
Please note, you have to contact Racement until 24 hours before the respective race.
My name is listed in the attendees list even through I cancelled my registration. Why?
Your name is listed in the attendees list (only in case of a cancellation with the insurance), because the insurance uses this list to double-check if you paid the registration fee.
When will the Money-Back-Service refund my registration fee?
Please have a little patience. The staff of Racement will go into your matter as soon as possible.
